Order the refurb service.
Refurbishment Service @ £117.50 inc. UK return.
We are unable to service shoes that have been repaired by a third party. Styles from our Black Line and Muse collections cannot be returned to their factory of origin for a repair. For cases such as this, please do return your shoes to your local cobbler. An alternative could be Busy Bee Repairs, based in Newmarket:
They would collect your shoes, repair them, and return them to you at your convenience. Please note that when sending shoes to third party cobblers, it is the customer's prerogative when choosing their course of repair.
Both the sole and the heel are replaced* and the shoe is re-lasted. Although shoes are polished the service does not include repairs to the uppers (e.g. stitching and refinishing).
*Please note that as a brand we regulalry change the artwork and slogans we use on the soles and inside the shoe on the sock stamp, therefore it is common that the new replacements will not match exactly with the original.
Please ensure inclusion of your contact details so we that we can get in touch if necessary, as well as payment details.
Please note: £7.50 return postage will be added at checkout. If you wish to collect, please enclose this information when sending in your shoes. Alternatively, you can drop your shoes into your local store. For any queries please contact: firstname.lastname@example.org.
YOU DO NOT HAVE TO INCLUDE YOUR CREDIT CARD DETAILS ON THE FORM IF YOU HAVE ALREADY PAID VIA WORLDPAY.